Logitech Showing Blue and Whit Elines Logitech Webcam Showing Blue and Whit Elines
Hi CaylaCrews,
My name is Darren; an Independent Consultant, I'm here to help you with your problem.
You can scan for hardware changes:
Go to Start > Type "Device Manager" and hit enter > In Device Manager, on the Action menu, select Scan for hardware changes > Wait for it to scan and reinstall the driver then restart your pc and check if the issue still persists.
If the camera driver does not automatically reinstall, please visit your PC/laptop manufacturer's website, search for your model, download and install the camera driver.
Regarding the issue where it shows multiple horizontal lines in different colors, i would recommend you to try updating your gpu driver as well:
Go to Start > Type "Device Manager" and hit enter > right click on your display driver and select update driver > Click on "Search automatically for updated driver software" to ensure that you have the latest driver.
Also, go to Start > Type "Windows Update Settings" hit enter > Click on "Check for updates" to ensure you have installed the latest windows update.
Restart your computer and check if the problem still persists.
I hope this helps. If this is not exactly what you need, please explain more so that I can help you better.
Thanks
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Thank you, that's what I did to get my camera working again. Can you help with the horizontal lines on my screen from my camera?
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Okay, have you tried updating your GPU driver? also, is it possible to send me a screenshot of the horizontal lines?
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I don't think I have updated the GPU driver since I do not know where or what that is. I will try to attach a screenshot of the horizontal lines. The led light is also flickering if that helps at all.
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Okay, from what i can see from the image and that the light is flickering, i believe that this seems to be a hardware issue (faulty camera).
You can do a final check by updating or reinstalling the display driver:
Go to Start > Type "Device Manager" and hit enter > right click on your display driver and select update driver > Click on "Search automatically for updated driver software" to ensure that you have the latest driver.
However, if the issue still persists, I would recommend you to bring it to the shop to let someone have a look at it.
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I followed the steps and it says I have the latest version so I guess I will take it in and have someone look at it. Thank you for your help.
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You're welcome, please let me know if you have any further questions. If you have a moment, it would be greatly appreciated if you would rate my assistance in handling your ticket and have a great day!
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Source: https://answers.microsoft.com/en-us/windows/forum/all/camera-screen-shows-horizontal-lines/116c7a75-220f-483e-8154-4ee7eccde2bb
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