Baumer hhs to provide immediate remote support

Baumer hhs assisting its customers with the remote service app

Baumer hhs's industrial gluing and quality assurance equipment has earned a reputation worldwide for high reliability. But even reliable equipment can act upon occasion. If it does, packaging manufacturers need instant assistance, particularly if they accept Baumer hhs systems in multi-shift or even around-the-clock operation.

Baumer hhs is now using TeamViewer Pilot as even so another way of providing this kind of support efficiently and finer. Customers who want to take reward of the added service tin simply have their machine operators and technicians download the costless TeamViewer Airplane pilot app to their smartphones. Based on augmented reality, the interactive remote service app from TeamViewer AG is considered past Baumer hhs equally the ideal, real-time technical back up tool for helping customers minimize auto downtime .

TeamViewer Pilot can help Baumer hhs to rail whatever machine

With TeamViewer Airplane pilot, machine operators can use the photographic camera on their smartphones to show Baumer hhs service experts the within workings of their production systems . In other words, an expert on the Baumer hhs hotline can see exactly what a machine operator sees.

Thanks to 3D object tracking, service experts can depict markers on the images, such as circles or arrows, point out details, add text annotations and share this information with motorcar operators via a live video stream. It makes collaboration like shooting fish in a barrel for both participants, enabling them to identify or rule out technical problems and discuss possible solutions.

"With TeamViewer Pilot, our service experts can effectively help customers resolve most technical problems that occur and become their production systems support and running without delay. Should a client still demand on-site service, we can optimally prepare for it based on the real-fourth dimension visual back up session information. TeamViewer Airplane pilot gives our technicians added options for maximizing the availability of our customers' production machines. Nosotros highly recommend the remote service app for these reasons", explains Roberto Melim de Sousa , Head of Sales at Baumer hhs GmbH, a worldwide leading supplier of industrial gluing and quality balls systems.

Many customers in Germany, Austria, and Switzerland are already using TeamViewer Pilot for remote service from Baumer hhs, and the company is working to found the app among customers globally. TeamViewer Pilot tin be downloaded free from the Apple App Store or Google Play Store for iOS and Android smartphones .

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Source: https://packagingsouthasia.com/zarchive/archive-industry-news/baumer-hhs/

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